Positions at this level independently perform mail services such as delivering, collecting and processing both foreign and domestic mail and resolving routine customer problems. Incumbents configure and operate routine and complex electronic mailing equipment, digital scanning and tracking equipment, and x-ray and biohazard scanners. When delivering and collecting mail, incumbents regularly operate pickup, panel, and other trucks up to one-ton capacity.

Processes bulk and individual outgoing mail from departments to foreign and domestic areas that require postage and/or special mailing classifications;

Operates mail equipment such as inserters, folders, trimmers and bursters, tabbers, high-speed address printers, postage equipment address verification systems, small package manifest, and mail management systems;

Inspects, cleans, maintains, and troubleshoots mailing equipment and machines;

Answers inquiries from customers and resolves routine customer problems;

Makes deliveries for commercial surface or air transport services within the facility or local campus;

Determines cost most effective methods for sending mail and packages;

Directs the work of lower-level staff and assure mail quality control standards are met.

Knowledge of: mail handling, sorting and delivery techniques; operation of delivery van, station wagon and passenger vehicles; State motor vehicle laws; rules pertaining to State vehicles and related equipment; emergency servicing and/or repair of vehicles.

Ability to: physically handle, sort and deliver mail, parcels and packages which may involve lifting and bundling; operate and perform emergency service to vehicles used in this employment; use judgment in safeguarding the transport and delivery of valuables; maintain suitable appearance consistent with the duties of this employment; maintain courteous and effective relationship with mail service users and the general public.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Positions typically require high school graduation or equivalent and possession of a valid unrestricted motor vehicle operator’s license and one year of experience sorting and distributing mail.