The information contained on this page is a general description of the IT Professional Structure job family and level noted. The hiring agency or institution maintains positions descriptions with the specific duties and required qualifications for individual positions.

Allocation criteria for classified IT job families and levels is found in the IT Professional Structure Evaluator’s Handbook.

Work that manages IT vendors and ensures that all service level agreements (SLAs) or underpinning contracts for IT services across the organization are delivered according to specifications. Work also includes working with IT, business units, and contract managers in identifying and evaluating technology services providers that are consistent with the organizations business strategy and architecture.

• Demonstrates mastery of a professional field. Consistently applies strategic expertise with comprehensive knowledge and understanding of assigned area(s).
• Research, recommend and guide the integration of new technology.
• Problems require the development of creative/innovative solutions, including new methods/procedures/approaches.
• Demonstrates knowledge of trends in field.
• Takes the lead in developing new processes to address business needs.
• Has an intuitive grasp of situations based on deep, tacit understanding.
• Uses analytical approaches in new situations or in case of problems.
• Considered the “go to” person in area of expertise within the organization and by outside organizations.
• Able to diagram or explain the relevant process elements and issues in relation to organizational issues and trends in sufficient detail during discussions and presentations, to foster a greater understanding among internal and external colleagues and constituents.
• Understanding of full business process (including anticipation of future needs), strategic direction, impact on internal/external stakeholders and internal organizations.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Recruitment announcements will specify the specific desirable qualifications for the posted position.

New classification, adopted 06/13/2019, effective July 1, 2019.

Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.