The information contained on this page is a general description of the IT Professional Structure job family and level noted. The hiring agency or institution maintains positions descriptions with the specific duties and required qualifications for individual positions.
Allocation criteria for classified IT job families and levels is found in the IT Professional Structure Evaluator’s Handbook.

Work that involves monitoring the software engineering processes and methods used to ensure quality. QA is a supporting process that has to provide the independent assurance in which all the work products, activities and processes comply with the predefined plans. The methods by which this is accomplished are varied and may include ensuring conformance to one or more standards such as ISO 9000 or a model such as CMMI. QA encompasses the entire software development process, which includes processes such as requirements definition, software design, coding, source code control, code reviews, software configuration management, testing, release management and product integration.

• Baseline understanding of principles and theory within area(s) of responsibility (gained through multiple years of progressive experience, training or formal education in area of assignment) and is developing depth of knowledge and practical application.
• Skilled in the diagnosis, troubleshooting and/or maintenance of IT systems.
• Learn to operate and maintain new technology; assist in transitions.
• Resolves problems requiring analysis and the discernment of the most suitable solution(s)/processes(s) available.
• Uses skills and abilities to complete routine tasks at the beginning, while growing toward completing tasks of increasing complexity.
• Uses basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations.
• Competent to work on several phases of computer operations, but still needs instruction and guidance for other (more complex) phases.
• Participates in specialized projects under direction of a higher-level IT professional.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Recruitment announcements will specify the specific desirable qualifications for the posted position.

New classification, adopted 06/13/2019, effective July 1, 2019.

Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.