Establishes unit workloads and quality standards;

Reviews client complaints and eligibility determinations to ensure that the appropriate data gathering and verification techniques were utilized and that the findings were adequately documented;

Explains policies, rules, procedures and agency goals and performance information to staff;

Interprets policy and procedures regarding eligibility for all programs for staff;

Conducts or arranges for timely technical job development training for staff and coaches employees on effective customer service, community referrals, and program eligibility;

Analyzes, monitors, and assigns unit tasks, workload and performance standards to ensure smooth flow of work;

Coordinates with and makes recommendations to local, regional and agency management regarding unit requirements and budgetary needs;

Recommends appropriate employee personnel actions, placements, corrective action and reassignments;

Analyzes agency policy and practices and collaborates with other supervisors/management to develop, modify, or improve policies and procedures; provides input through appropriate channels regarding regional and statewide production/outcome goals;

Makes final decisions on requesting assistance from the Assistant Attorney General and weighs potential risks and possible outcomes of pursuing appeals, reconsiderations or petitions to higher- level courts;

Participates in unit meetings; quality improvement team meetings and management team meetings;

Performs other duties as required.

A Bachelor’s degree and two years of experience as an Administrative Hearings Specialist or performing administrative hearing coordinator duties formerly known as a Financial Services Specialist 4. 

                                                                            OR

Six years of experience as a Public Benefits Specialist 5.

Equivalent education/experience.