Supervises staff and oversees clerical support operations.

Supervises staff in a clerical unit and performs the work of the unit.  Incumbents have delegated authority to interview and recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend corrective and/or disciplinary actions.  Incumbents review the work of lower level staff and use independent judgment to accomplish assignments, develop or revise work methods, procedures or strategies, resolve problems, interpret rules, policies and procedures, and make recommendations regarding unit budget.

Acts as liaison to other departments; resolves problems that arise between unit personnel and persons served, both within and outside of the unit;  

Develops and implements procedures, forms, work methods, schedules, job priorities, etc., to be followed by lower level staff and coordinates workflow therein;  

Develops and prepares reports related to the activities of the unit;  

Coordinates and supervises others involved in the activities of the unit including the development, preparation and maintenance of departmental records, databases, statements of income and expenditures and summaries of departmental operation;  

Communicates instructions from technical and administrative supervisors;  

Consults with appropriate management regarding clerical requirements and makes recommendations regarding necessary budgeting of unit to accommodate staffing, equipment, supplies, and facility costs; prepares budget recommendations and monitors budget;  

May review data for completeness and accuracy and refer questionable data or narrative to originator for clarification;  

May use computer to summarize data, compile and compute data, compose reports, etc.; compose narrative reports that include identification and evaluation of problems and resolutions;  

May collect, review and classify data to assist other staff in evaluating and determining a plan for future research development. 

Performs other duties as required.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position. 

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Positions typically require high school graduation or equivalent and three years of clerical experience including full-time experience as a lead worker.

New class effective:  June 1, 2005; Office Support Supervisor 1 (replaces 2215 Office Support Supervisor I, 01013 Office Support Supervisor 1.)
Housekeeping revisions: Add class series concept; revise definition; delete distinguishing characteristics; adopted July 10, 2008, effective July 11, 2008.

Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.