Positions in this series provides employment and job training services to the unemployed and underemployed clients, as well as assisting employers in meeting their hiring needs. Work involves registering clients for services, determining eligibility for program services; assess skill levels and interests, identifying employment barriers, developing individualized employment plans, and guiding, monitoring and motivating clients. Provides information about partner programs that offer support or specialized services.  At the higher levels, positions perform complex and specialized employment program services involving intensive application of specialized knowledge and skills.  May participate in the development and implementation of policies.

This is the para-professional level of the series. Performs paraprofessional support work. Performs routine duties in the delivery of employment and job training services to customers.

Positions at this level function under close supervision of a higher level WorkSource Specialist.  

Incumbents are assigned work that is limited in scope and work toward increased independence to provide a full range of services.  

The majority of the time is spent assisting higher level staff providing services to customers and performing assignments including: answering general questions about services and programs and assisting in the resource room, providing local labor market information to job seekers.

Greet employers and job seekers entering WorkSource Center; 

Registers job seekers and enters services into multiple management information systems;  

Facilitates customer orientation to WorkSource system services; identifies customer needs and directs appropriately; assists customers in the resource room;  

Assists job seekers utilizing the Washington WorkSource website and other online resources;  

Provides directions for obtaining Unemployment Insurance information;  

Gathers feedback to ensure customer satisfaction; provides data sharing notification;

Provides local labor market information to job seekers;  

Ensures nondiscrimination and equity in the delivery of services;  

Performs other duties as required.

Knowledge of: WorkSource programs and services; interviewing techniques and principles; agency policies and procedures; labor market trends, to include social and economic conditions; and basic computer applications.

Ability to: communicate effectively, orally and in writing, in both group and individual settings; conduct effective interviews; work in a team based environment; establish and maintain effective interpersonal relationships with customers, peers, management and partners; within a team, implement quality process initiatives by utilizing tools to ensure customer satisfaction; perform basic computer applications and internet operations; work with diverse populations; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit and engage customers into a system that provides a multitude of services to meet their needs.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

A Bachelor’s degree in social science, business administration or related field 

OR 

Four years of customer service or public contact work such as: providing assistance to clients and/or customers regarding inquiries, complaints, or problems  

OR 

A combination of education and/or relevant experience.