This is the first professional level of the series. Provides delivery of professional WorkSource services to customers.

Under close supervision, performs basic professional WorkSource assignments, including interviewing job seekers to determine job readiness, providing information and answering questions on the full range of WorkSource services and programs, facilitating orientations and workshops, and meeting with employers to assess their business needs. 

Positions at this level perform recurring tasks that are limited in scope.  Assignments require basic analysis and application of a variety of program activities and services.

Assists job seekers utilizing the Washington WorkSource website and other online resources;  

Facilitates orientation to WorkSource system services and assists customers in the Resource Room;  

Provides general labor market information to individuals or groups;  

Meets with job seekers and conducts interviews; identifies employment barriers and refers to intensive services if as necessary; 

Recruits customers and promotes WorkSource system services; identifies customer needs and directs appropriately; facilitates customer orientation to WorkSource system services; 

Schedules job seekers for workshops and job search related appointments, conducts basic job search workshops; co-facilitates Job Hunter Series Workshops; assists customers in the resource room;  

Contacts employers to assess local business needs, job requirements, and gaps in their workforce;  

Enters data into multiple management information systems; provides data sharing notification; 

Assists job seekers utilizing the Washington WorkSource website and other online resources; 

Provides directions for obtaining unemployment insurance information;  

Conducts follow-up contacts with customers; gathers feedback to ensure customer satisfaction;  

Ensures nondiscrimination and equity in the delivery of services;  

Performs other duties as required.

Knowledge of:  fundamentals of customer service and person to person communications; office practices and procedures; WorkSource programs and services; Department and partner programs and services; interviewing techniques and principles; agency policy and procedures; labor market trends, to include social and economic conditions; and basic computer applications. 

Ability to: communicate effectively, orally and in writing, in both group and individual settings; conduct effective interviews; work in a team based environment; establish and maintain effective interpersonal relationships with customers, peers, management and partners; within a team, implement quality process initiatives by utilizing tools to ensure customer satisfaction; perform basic computer applications & and internet operations, work with diverse populations; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit and engage customers into a system that provides a multitude of services to meet their needs. 

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position. 

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

One year of experience as a WorkSource Specialist 1 or in an equivalent class within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency. 

OR 

A Bachelor’s degree in social science, business administration or related field and one year of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.

OR 

A combination of education and/or relevant experience.