Definition
In a training capacity for future field assignment assists the public in explaining State laws, policies, and procedures pertaining to claims or complaints; conducts research and investigations, and prepares written reports on such fact finding activities.
Typical Work
Assists members of the public (in person, by telephone, or by letter); explains pertinent departmental procedures and policies; and summarizes applicable State laws;
Advises individuals, when appropriate, in the preparation of complete and accurate written reports of claims or complaints;
Prepares first-stage correspondence to members of the public, business community, or other organizations to implement complaint or claims processing procedures of the department;
Assists senior investigators in compiling and verifying information which might be required in the processing of a particular claim or complaint;
Conducts research and routine type investigations;
Prepares written reports summarizing results of investigative or research projects;
Screens advertising media to ensure compliance and conformity with State standards;
Performs other work as required.
Advises individuals, when appropriate, in the preparation of complete and accurate written reports of claims or complaints;
Prepares first-stage correspondence to members of the public, business community, or other organizations to implement complaint or claims processing procedures of the department;
Assists senior investigators in compiling and verifying information which might be required in the processing of a particular claim or complaint;
Conducts research and routine type investigations;
Prepares written reports summarizing results of investigative or research projects;
Screens advertising media to ensure compliance and conformity with State standards;
Performs other work as required.
Legal Requirement(s)
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.
Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.
Desirable Qualifications
A Bachelor's degree.
OR
Two years of college and one year of either technical experience in the collection of delinquent accounts or professional experience in research, investigation, auditing, writing, reporting, administration, law enforcement, community relations or allied field.
Additional qualifying experience may be substituted, year for year, for education.
Class Specification History
New class: 10-14-69
Revised minimum qualifications: 8-27-76
Class code change (formerly 4755): 7-1-91
New class code: (formerly 46519) effective July 1, 2007
Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.
Revised minimum qualifications: 8-27-76
Class code change (formerly 4755): 7-1-91
New class code: (formerly 46519) effective July 1, 2007
Revised Legal Requirements; effective June 6, 2024, due to adopted legislative action.
