Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

A fix has been applied. Impacted websites are now available.

When did the incident end?

Thursday, September 14, 2023 at 11:44 a.m.

Reason for outage:

A certificate issue.

Message sent 9/14/23 at 11:04 a.m.

What is impacted?

Some OFM websites are down such as the HRMS Support Hub (https://support.hrms.wa.gov/) and searching for or accessing information the OFM website (https://ofm.wa.gov/).

Who is impacted?

Anyone attempting to access a website hosted with Pantheon and supported by WaTech Website Services.

How does this impact customers?

If you receive an error that the "Page could not be loaded", you may not be able to access the website or information until the issue is fixed.

When did the incident start?

Thursday, September 14, 2023 at 9:50 a.m.

Technical Notes:

Pantheon is investigating the issue. OFM will communicate with users once the issue is fixed.  Ref:INC0102993

This communication was sent to:

OFM GovDelivery all application topics

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100